Terms of Service

These Terms of Service (“Terms”) govern your use of the Liquor City mobile application (the “App”) and any orders you place through it. The App is owned and operated by Cabralos Commodities (Pty) Ltd, trading as Liquor City Orkney (“we”, “us”, “our”), holder of liquor licence NWP0001559 issued by the North West Liquor Authority.

By creating an account or placing an order, you agree to these Terms. If you do not accept them, please do not use the App.

1. Eligibility

• You must be at least 18 years old and legally permitted to purchase alcohol in South Africa.
• You must reside or be located within our delivery area (see Section 5).
• You must provide accurate name, phone number, and delivery address details.

2. Your account

You are responsible for keeping your account credentials (phone number, one-time passwords, and any linked Apple or Google account) secure. You are responsible for all orders placed through your account. Notify us immediately if you suspect unauthorised access to your account.

3. Products, prices, and availability

• All prices shown in the App are in South African Rand (ZAR) and include VAT where applicable.
• Prices, special offers, and stock availability may change without notice and are subject to in-store stock at the time of dispatch.
• If a product becomes unavailable after you order, we will contact you to offer a substitute, a partial refund, or a cancellation of that line item.
• Bottle, crate, and packaging deposits (where applicable) are charged in addition to the product price and are governed by Section 6 below.

4. Orders and payment

• An order is only confirmed once payment has been authorised (for card or EFT) or accepted (for cash on delivery).
• Card payments are processed by Peach Payments, a PCI DSS Level 1 certified payment service provider. Every card transaction requires 3D Secure authentication.
• If you choose to save your card for future use, only the brand, last four digits, and expiry are stored. Your full card number is never accessible to us.
• You may remove your saved card at any time from the Payment Methods screen.
• We reserve the right to cancel any order, before or after dispatch, where we suspect fraud, identity misrepresentation, or breach of these Terms. In such cases your money will be refunded to the original payment method.

5. Delivery

• We deliver only within a 5 km radius of our store at 55 Carlyle Avenue, Orkney, 2619.
• Delivery times shown in the App are estimates and may be affected by weather, traffic, vehicle availability, or store volume.
• The recipient must be 18 years or older and must be present at the delivery address. Our driver will request photo ID if the recipient appears under 25.
• If the driver cannot verify the recipient’s age, or if the recipient appears intoxicated, the driver will refuse delivery and the order will be returned. A re-delivery fee may apply.
• If no one is available to receive the order, our driver will attempt to contact you on the phone number you provided. If the order cannot be delivered, the order will be returned and only the product cost (less the delivery fee) will be refunded.

6. Returns, refunds, and deposits

• Faulty or incorrect products: contact us within 24 hours of delivery and we will arrange a replacement, repair, or refund in line with the Consumer Protection Act.
• Cancelling before dispatch: you may cancel an order at any time before it is dispatched and receive a full refund. Once dispatched, cancellation is at our discretion.
• Bottle and crate deposits: refundable when the empties are returned to the store in resaleable condition. Deposits are not refunded if empties are damaged, mismatched, or not returned.
• Refunds for card payments are returned to the original card. Refunds for cash payments are issued as store credit or by EFT to a bank account in your name.

7. Loyalty programme (Supa Savings)

• Supa Savings is our free loyalty programme. Linking your loyalty card lets us apply your tier-specific prices and personalised deals automatically at checkout.
• Loyalty discounts and personalised deals cannot be exchanged for cash.
• We may suspend or terminate your loyalty membership if we reasonably believe you are abusing the programme (for example by reselling discounted stock).

8. Acceptable use

You agree that you will not:

• Use the App to purchase alcohol on behalf of a person under 18.
• Resell any product purchased through the App without holding a valid liquor licence of your own.
• Use false identity, payment, or contact information.
• Interfere with the App, attempt to gain unauthorised access to our systems, or extract data in bulk.
• Use the App in a way that breaches South African law or these Terms.

We may suspend or terminate your account for any breach of these Terms, and we may report unlawful activity to the South African Police Service or the relevant liquor authority.

9. Limitation of liability

To the fullest extent permitted by South African law (including the Consumer Protection Act), we will not be liable for any indirect, incidental, or consequential loss arising from your use of the App. Our total liability for any claim relating to a single order will not exceed the value of that order. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded.

10. Liquor Act compliance

All sales through the App are subject to the South African Liquor Act, 59 of 2003 and to the conditions of our liquor licence NWP0001559. We will refuse any order or delivery that would breach the Act, including (without limitation) supply to persons under 18, supply to visibly intoxicated persons, supply outside permitted trading hours, or supply outside our licensed delivery area.

11. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent change. If a change materially affects your rights or obligations, we will notify you in the App and give you a reasonable opportunity to review the new Terms before your next purchase.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or in connection with these Terms or your use of the App is subject to the exclusive jurisdiction of the appropriate court of the North West Province.

14. Contact us